Ventajas: "The crew was very professional"
Desventajas: "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."
Ventajas: "Food is great. Crew are very nice."
Desventajas: "Advanced seat assignment"
Ventajas: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Desventajas: "No improvement needed!"
Ventajas: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Ventajas: "The service was consistent and crew were all very respectful and did their best."
Desventajas: "The seats were extremely narrow, hard and uncomfortable...."
Ventajas: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Desventajas: "More movie selections"
Desventajas: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Desventajas: "Overall experience is good."
Ventajas: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Desventajas: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Ventajas: "Good selection of entertainment"
Desventajas: "The food"
Desventajas: "Good job"
Ventajas: "Clean and comfort"
Desventajas: "Movie selection was a tad bit small"
Desventajas: "Let me change my ticket due to a death in the family."
Ventajas: "crew was excellent and food was great"
Desventajas: "boarding disorganized, business class seats were average and screens too small"
Ventajas: "Boarding services"
Desventajas: "On-line cellphone app interface in mandarin version could be better."
Ventajas: "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
Desventajas: "Overnight flight is brutal. But that can't be helped."
Ventajas: "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
Desventajas: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ventajas: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Ventajas: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Desventajas: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Desventajas: "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
Desventajas: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Ventajas: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Desventajas: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Desventajas: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ventajas: "The blankets are nice and soft. Crew is really friendly and accommodating."
Desventajas: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Ventajas: "Big screen. Full soda cans. Not too cold. Space for legs"
Desventajas: "Seat was not comfortable."
Desventajas: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Ventajas: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Desventajas: "Request for more movie & TV options after 18 hours of flying."
Ventajas: "Short layover, good food"
Ventajas: "Considerate Staff"
Desventajas: "Business would be better; customs in Seoul are very slow."
Ventajas: "The staff was friendly and helpful"
Desventajas: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Ventajas: "they are so nice and helpful"
Ventajas: "Great airline"
Desventajas: "I wish they still bumped people to first class when there was room :)"
Ventajas: "Everyone is so helpful and when I have questions anyone is ready to answer."
Ventajas: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Desventajas: "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
Ventajas: "Once we got underway, the trip was average."
Desventajas: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ventajas: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ventajas: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Ventajas: "Service was good... Entertainment and food was on par with what I expected"
Desventajas: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Ventajas: "Just about everything"
Ventajas: "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
Desventajas: "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
Ventajas: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Desventajas: "Would love more Movie and TV options"
Ventajas: "The attention to detail and excellent service was better than I had expected. I was especially impressed by the stickers the cabin attendants used to notify sleeping passengers upon waking up that the meal/drinks were still available upon request."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
Desventajas: "Long taxi wait before takeoff, may be the airport's fault."
Ventajas: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Desventajas: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Desventajas: "Cancellation of Shenyang-Guangzhou flight on the same day was not notified in advance. I had to postpone the trip. I hope that this situation will be notified by phone next time. No matter what country's phone number is"
Ventajas: "Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing."
Desventajas: "Service inside the plane by the crew members!!"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price"
Desventajas: "All was great. Cant think of anything"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Desventajas: "They lost my bag. I made sure to check with the attendant multiple times to make sure my bag would be on the flight to Bali and they confirmed it would. When I arrived in Bali, I was notified that my bag was still in China. They had over 12 hours to make sure my bag would be on the flight"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Desventajas: "I'm small, only 5' and very surprised by how little legroom is available on the A321 plane from CAN to ICN...a much taller man sat on the aisle seat and had to keep one knee out at the aisle during the flight."
Ventajas: "The entire experience was amazing!"
Desventajas: "They left one of my bags in China. I need it"
Ventajas: "The space"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "Plenty of legroom at emergency exit aile without extra charge"
Ventajas: "China Southern gave me a complimentary upgrade to premium economy for both legs of my flight."
Desventajas: "The food was below average airline food. A omelette I was served was not edible."
Desventajas: "They broke my luggage, and refuse to pay."
Ventajas: "Good service, nice crew members on the plane."
Desventajas: "When checking in in Shenyang, the China southern airline rep kept asking me about my expired passport, even after I showed them the new passport I was holding is to replace the expired one (the expired passport number is showing on the 3rd page of the new passport). Rep says the ticket is linked to the expired passport. I don't know how this happened as I waited until I got my new passport in NY to book the trip on justfly.com, and no one asked about it when I travelled to China."
Desventajas: "the flight left 45 minutes late, food was bad"
Ventajas: "Crew very helpful and friendly. Offered a warmed, *fabric* refreshment "towelette" before serving the "big" meal (rather than a paper towel, not heated)."
Desventajas: "Plastic "tableware" (knives, forks, spoons)"
Ventajas: "I thought that the trip was fast and everyone was efficient.I"
Desventajas: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Desventajas: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Desventajas: "can't checkin online because can't prereserve seats, without which the checkin doesn't complete."
Desventajas: "China southern is the worst Skyteam member"
Ventajas: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Desventajas: "The food was really poor."
Ventajas: "nice onboard entertainment system."
Desventajas: "lost my luggage ;-("
Ventajas: "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
Desventajas: "No complaints at all."
Ventajas: "Crew was great"
Desventajas: "no power in economy"
Desventajas: "Lost lagging; no delivery at the door, flight change and delay poor after service.."
Ventajas: "timely and effective to get to seoul from zhengzhou"
Ventajas: "The service was very good. The flight was quite late, but the friendliness and service of the staff made up for it."
Ventajas: "The food was edible and the crew was nice. There was an empty seat between me and the lady with baby by the aisle."
Desventajas: "My bag didn't make it on the plane apparently and I have to wait 2 days for it to come. I don't know what happend or why they didn't put it on the plane. I am very upset!!!"
Ventajas: "I got there safely."
Desventajas: "A group of approximately five children ages six to about ten traveling with their family: kicked and pulled at seats, squealed, stood up in their seats during landing, talked, talked, talked. Parents said nothing. More importantly, please improve your food. It's really subpar."
Desventajas: "China Southern cancelled the flight, and automatically rescheduled this flight to 4 days later - unacceptable. It took a lot of time to cancel it, and I am still waiting for a refund. (You're welcome for the three month free loan.)"
Ventajas: "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
Desventajas: "Skipped me for drinks."
Ventajas: "Business class seating"
Desventajas: "Boarding, food, poor english"
Ventajas: "I am trying to think of something positive to say but nothing is coming to mind."
Desventajas: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Ventajas: "From check inn to arrival baggage all well I did not Expect was little nervous when I had booked . But all was good"
Desventajas: "Aircraft clean and new , staff from ground and air crew all Helpful"
Ventajas: "food, boarding procedure"
Desventajas: "Even airplane mode turned on, passenger is not allowed to use mobile. no private screen"
Desventajas: "smooth trip! no hassles"
Ventajas: "The good care given by the flight crew"
Desventajas: "Not much - it was quite good"
Ventajas: "Okay, short flight."
Ventajas: "I love the vegan food that they provide me."
Ventajas: "The crew are amazing"
Ventajas: "The crew was nice"
Desventajas: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Desventajas: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Ventajas: "The crew was great, and seat was comfy compare to other European airlines seats"
Desventajas: "Less salt in the food would’ve been better"
Ventajas: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Ventajas: "Just good overall. Beats any American carrier (which is not saying too much!)."
Desventajas: "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
Ventajas: "The plane was very new. Good movies and tv shows."
Desventajas: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Ventajas: "Nice flight; very comfortable"
Desventajas: "Short flight; so no in-flight entertainment (no problem though)"
Desventajas: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Desventajas: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Ventajas: "The flight was fine"
Desventajas: "Had to process in and out of immigration then back into airport No transit area"
Desventajas: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Ventajas: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Desventajas: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
Desventajas: "Why is my passport number wrong?"
Desventajas: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Ventajas: "the order of boarding the plane"
Desventajas: "food was dry"
Ventajas: "crew was nice"
Desventajas: "food was dry"
Ventajas: "Clean plane. Left on time. Better than average legroom."
Desventajas: "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
Desventajas: "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
Ventajas: "Friendly and eager to serve crew"
Desventajas: "Lack of variety on food choices"
Ventajas: "I liked the plane. 787’s are the smoothest rides."
Desventajas: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
Ventajas: "We left 13 mins late but landed 45 mins earlyearly"
Ventajas: "entertainment choices were good"
Ventajas: "food is great"
Desventajas: "check in time is too long (about 1 hour)"
Ventajas: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Desventajas: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Ventajas: "Crew working hard. Seat comfort and clean restroom."
Desventajas: "Awful food. I basically not eating, going hungry."
Ventajas: "crew provide excellent and attentive service. food is good"
Desventajas: "food could be better"
Ventajas: "Crew are nice and friendly."
Desventajas: "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
Ventajas: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Desventajas: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Desventajas: "They will cheat u of money. Somehow. Beware."
Ventajas: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Desventajas: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Ventajas: "The food was good and staff was friendly"
Desventajas: "XiamenAir lost one of my bags and has still not found it"
Ventajas: "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
Desventajas: "It is difficult to get in touch with the English Customer service."
Ventajas: "Crew and staff are professional and worked well together, fairly efficient"
Desventajas: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
Desventajas: "El vuelo se demoró y durante la demora no daban noticias de la nueva hora de salida. Tuvimos que esperar dentro del avión alrededor de una hora y media."
Desventajas: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Ventajas: "all of the Xiamen staff were really great."
Desventajas: "Nothing that I disliked."
Ventajas: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Desventajas: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
Ventajas: "on time food"
Desventajas: "no movies"
Ventajas: "Their price"
Desventajas: "Delays, delays and more delays. Then cancellations after!!!"
Ventajas: "GOOD Service, Great Priceing!!!"
Desventajas: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Ventajas: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Desventajas: "3 hour delay, with no explanation given!"
Ventajas: "Price, Opportunity to check out a city I never would have visited while on extended layovers"
Desventajas: "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"
Ventajas: "Boarded early."
Desventajas: "Smaller plane so not much room to move around. No individual entertainment system."
Ventajas: "Great service, frequent meals and beverage services. Constantly checked in with me to see if I needed anything, comfortable seats, and plenty of movies available for lengthy flights. Xiamen airlines does offer a free hotel service for people that are experiencing their 12+ hour layover, but this is always based on double occupancy and the passenger needs to pay for the taxi fair to and from."
Desventajas: "When flying to Xiamen, we had to have a quick layover in Shenzen for some reason, that didn't seem necessary. This airline plans on getting rid of this stop, but on top of that the layover in Xiamen is a bit excessive. Besides that, great airlines."
Desventajas: "Food is too salty, can’t even eat ."
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "Friendly, attentive, attractive crew."
Desventajas: "In-flight entertainment system could have more English content."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Ventajas: "Seat was great"
Desventajas: "Food was horrible, can be better"
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Desventajas: "The crew except one were professional, food was afool, no one at the desk in China spoke Englight. No hotel was provided after flight transit hours had increased to 10. Never travel theough Vhina Eastern"
Ventajas: "I liked the snacks serviced"
Desventajas: "Pesima comida"
Ventajas: "The staff was very attentive."
Desventajas: "The food was mediocre"
Ventajas: "From the staff and everything was nice."
Desventajas: "The entertainment was very old movies and musics."
Desventajas: "Excellent service. Business class. 777. Very well worth the price."
Ventajas: "It was on time."
Ventajas: "12 hrs went by fast, I was comfortable in my window seat, great movie selection and edible food!"
Desventajas: "There was a long wait to transit or transfer but besides that everything was great"
Desventajas: "Very long layovers. Unfriendly customer service. Terrible food options. Overall very poor service. Given choice, will not fly with this airline."
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Ventajas: "aweful airport staff, worst food. would have been better riding a cattle truck"
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Ventajas: "Everything was smooth."
Desventajas: "Custom sucks in China, slow and not efficient."
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Desventajas: "There is no"
Ventajas: "Just do yourself a favor and sleep. Even though the flight is shorter they still give you a meal and a bottle of water which I found to be nice."
Desventajas: "Seats were definitely a lot more cramped and there was no sort of entertainment aside from the window or magazines (but then again, makes sense since the flight is a much shorter one)."
Desventajas: "the plane was downgraded from airbus 330 to boeing 737"
Ventajas: "Definitely one of the best airline travel experiences of my life."
Desventajas: "The food has room for improvement but was decent."
Ventajas: "Our flight was just fine. The food was about what you'd expect on an airplane, the crew was friendly and helpful. I was surprised that we couldn't even turn our phones on during the flight, although this makes sense to me. Unfortunately, I had loaded up all my books on my phone and not my tablet. Overall, about what you'd expect and not deserving of the negative reviews I've seen."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Desventajas: "Was not allowed to board because we were military and denied boarding because we did not have passports"
Ventajas: "It was the best airplane food I have ever had, service was good"
Desventajas: "No phone policy is a huge con and will probably make me avoid China Eastern in my future, and this particular plane wasn't too comfy"
Desventajas: "Nothing ... all went well"
Ventajas: "there was room to sit"
Desventajas: "One of the crew started getting upset with me for needing water."
Desventajas: "Vegetarian options should be included in meals. I wish there were more movie options,l."
Ventajas: "La comida"
Ventajas: "Both flights were on time. Boarding was smooth."
Desventajas: "Crew kind of brusque. Tight seating. no leg room. food poor. entertainment subpar."
Ventajas: "The plane eventually arrived at the destination so that was a plus."
Desventajas: "This airline is stuck in the past. They have antiquated rules, terrible food, uncomfortable seats. Drinks are only served during the drink service. Don't expect to have a jetbridge to the plane, you will most likely be packed into a bus and driven to the plane. There is effectively no in flight entertainment. Want to watch a movie on your iPhone? Nope, banned also. (Tell the staff it's an iTouch and you can avoid that problem.) Can confidently say I will never fly China Eastern again."
Ventajas: "The flight crew on this flight was extemely professional."
Desventajas: "Waiting over an hour to get a boarding pass. Pudong staff behaves like prison guards. Its so horrible that its comical."
Ventajas: "Friendly crew"
Desventajas: "Phones not allowed to be on in flight, even in airplane mode Battery packs not allowed to be on in flight, no charging"
Ventajas: "Crew was nice."
Desventajas: "Seats were uncomfortable and food was awful. I had rice and fish and had to literally put butter on the rice so that itll taste like something. Yuck! Second flight was delayed. Same two movies for the 4 flights all in chinese, the subtitles were too small and no english audio."
Ventajas: "Stewardesses and stewards very professional!! Excellent."
Ventajas: "The food was good, the flight was smooth"
Desventajas: "Boarding was slow and one (maybe new?) flight attendant kept slipping up."
Desventajas: "retrasos injustificados en transito, pese a tener tiempo no me dejaron pasar"