Ethiopian Airlines Address, Contact Number (2023)

FAQs

How do I contact Ethiopian Airlines customer service? ›

(800) 445-2733

Ethiopian Airlines / Customer service

P.O. Box 1755, Addis Ababa, Ethiopia.

Passengers can simply use their mobile to book, pay, check-in, check flight status, get information on free and excess baggage and Live Chat through the chat-bot. The chat-bot is available in both Amharic and English languages with Ethiopian calendar installed for Amharic language users.

If you are unable to complete your web check-in and print your boarding pass, YOU HAVE TO APPEAR AT THE AIRPORT AT LEAST 2 HOURS BEFORE DEPARTURE and talk to the customer service agent at Ethiopian counters.

(800) 445-2733

Ethiopian Airlines / Customer service

Do I need an Ethiopia Transit Visa? No, if you are going to transit at Addis Ababa Bole International Airport, you do not need to apply for an Ethiopia Transit Visa, as long as you do not leave the transit area of the airport.

The primary base is at Harar Meda Airport, in Bishoftu. There are four smaller bases used by the air force, these are: Bahir Dar Airport. Aba Tenna Dejazmach Yilma International Airport in Dire Dawa.

(800) 445-2733

Ethiopian Airlines / Customer service

Best approach/phone number: 1-800-421-4655. Alternate option: Online chat. If you've called United before, the system should recognize you. All you need to do is say “reservations” to be automatically put in line to speak to a human.

Can I chat on flight? ›

Among the airlines that let you text for free, the list includes JetBlue Airways, Southwest Airlines, Delta Air Lines and Alaska Airlines. These carriers allow texting either through free inflight Wi-Fi or with the use of text messaging services.

Can I text on an airplane? Yes, but only using a Wi-Fi connection. The ban on using a cellular connection means passengers can't send SMS texts. Any communication has to be over Wi-Fi with a messaging app that provides similar functionality like iMessage, WhatsApp, or Viber.

Flagged Passengers Don't Get to Check in Online

This could either be due to: Technical reasons, such as the name on your ticket doesn't match the name on your I.D, they need to move your seat, or any other mismatching issues. Security reasons, such as extra screening.

If you forget to check in online or forget or lose your boarding pass, you will still be allowed to travel. You will just have to check in as normal or have a new boarding card printed for you at the airport.

Some airlines will make you pay a fine if you haven't checked-in online or if you don't have a printed copy of your boarding pass.

Confirm your attendance on the flight, select your seat and save valuable time. The only thing a passenger need is a soft copy of the boarding pass on their smartphone or an internet connection and a printer for the boarding pass.

In Economy Class, when the number of pieces is within the free baggage allowance while the weight of the bags is over 23kg but less than 32kg (51 – 70Lb) the excess baggage charge will be USD60. 00 per each bag.

All check-in counters are opened 3 hours before departure and counters are closed 1 hour before departure. Passengers need to ensure that they come with confirmed bookings, and travel documents in order for their respective destination and transit points, which they will need to present at the counters.

For travel, the PCR test is required.

Can I Get A Ethiopia Visa On Arrival? Yes, After arriving in Ethiopia, you can receive a visa at Addis Ababa Bole International Airport. Visas on arrival are valid for up to three months and permit just one entry into the country.

How much dollar can I bring to Ethiopia? ›

If you are found to be carrying cash in excess of these amounts it will be seized and you may face a prison sentence. Visitors must declare on entry or exit any cash in excess of USD$10,000 (or the equivalent in other foreign currency). Residents of Ethiopia must declare any cash in excess of USD$4,000.

A Pilot working in Ethiopia will typically earn around 172,200 ETB per year, and this can range from the lowest average salary of about 91,380 ETB to the highest average salary of 266,000 ETB.

The nation holds a Power Index score of 0.7979 with a score of 0.0000 being considered exceptional in the GFP assessment. This country is an Active Member of the African Union alliance.

In 1930 Gaston Vidal, a French Instructor, established the first pilot training School in the town of Jigjiga which produced Mishka babichief and Asfaw Ali who were certified to be the first Ethiopian pilots. Mishka made his first solo flight on sept. 1, 1930 followed by Asfaw Ali only after thirteen days.

In Piece system the free baggage allowance for Business class is up to 2 pieces, each with a maximum weight of 32 kg (70 lbs.) or 3 pieces 23 kg each and a maximum sum of dimension equal to 158 cm (62 in.). For Economy class up to 2 pieces, each with a maximum weight of 23 kg (50 lbs.)

Ethiopian Airlines is a Ethiopian carrier. Frequent travelers give the airline an average rating of 7.5/10. This is above the general average .

Unlimited free date change is allowed. If for any reason, Passengers are unable to travel on originally scheduled travel date, passengers must cancel reservation and exchange ticket with new travel at least one day before departure to avoid No-Show Fee.

If you have a question about non-emergency services like the status of a passport application or Social Security benefits, please send an email to AddisACS@State.gov. We make every effort to respond to all email within 48 business hours.

According to Regulation (EC) No. 261/2004, Article 7, I am writing to notify you of my intention to claim compensation for the flight delay I incurred on [flight date] on flight [flight number], and for your reference, my reservation number is [booking number].

What is airline customer service? ›

Airline customer service is about interacting with customers at any point in their journey and improving their overall in-airport and in-flight experience.

Write to us at customer.relations@goindigo.in to share your feedback.

Question: Can you have a phone call on a plane? Answer: The presence of any sort of connectivity that links mobile phones or electronic gadgets to having internet access or other kinds of access is usually prohibited while flying because it gets in the way of aircraft readings and mechanisms.

If you use a local SIM card while you are traveling, you can still use WhatsApp with your home number. However in this case, if you need to re-verify your account, you won't be able to do this while using the local SIM card.

Go to Settings and enable Airplane Mode, or Flight Mode. Once enabled, open WhatsApp and read the message. Double click the home button and close the app while still in Airplane Mode. Turn Airplane Mode off.

The number of phones allowed on an international flight depends on the airline's specific policies, as well as the country's regulations. Generally, passengers are allowed to carry one or two mobile phones or other personal electronic devices such as tablets or laptops in their carry-on baggage.

When Internet is available, Airplane Messenger allows you to chat with other connected peers. The pro version allows you to specify a Private Channel for secure and private communication.

WhatsApp uses your phone's cellular connection or Wi-Fi network to send and receive messages and calls to your family and friends. As long as you haven't exceeded your mobile data allowance or you're connected to a free Wi-Fi network, your mobile provider shouldn't charge you for messaging or calling over WhatsApp.

Unlimited free date change is allowed. If for any reason, Passengers are unable to travel on originally scheduled travel date, passengers must cancel reservation and exchange ticket with new travel at least one day before departure to avoid No-Show Fee.

How to check baggage allowance for Ethiopian Airlines? ›

For Economy class up to 2 pieces, each with a maximum weight of 23 kg (50 lbs.) and maximum sum of dimension equal to 158 cm (62 in.) For business class two (2) pieces each weighing 7 kg is acceptable free of charge. For economy class one (1) piece with a maximum weight of 7 kg is acceptable free of charge.

Step 1: Visit the airline's official website or the flight booking website. Step 2: Log in to the platform with your credentials. Step 3: Under the "My Account" tab, select the booked flight ticket that you wish to reschedule. Step 4: You will find the option "Request for Reschedule".

For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates.

On the other hand, economy class passengers can check in two pieces of 23 kg each. For domestic travels within Ethiopia, Cloud Nine passengers can check in up to 30 kg of baggage, whereas economy class ticket holders can check in up to 20 kg of baggage.

Please note that the maximum weight limit per single baggage is 32 kg for business class and 23 kg for economy class on all flights across the Atlantic (outbound and return, as well as transfers). Baggage exceeding this weight limit will not be accepted for check- in.

International flights allow one, and often two, pieces of checked luggage per passenger.

If your flight ticket is marked with the code “2 PC”, you may take two pieces of baggage, each weighing a maximum of 23 kg. If your flight ticket is marked with the code “3 PC”, you may take three pieces of baggage, each weighing a maximum of 23 kg.

It's nearly always cheaper to book extra hold luggage in advance rather than paying excess baggage fees at the airport. Airlines know that keeping within weight/size limits is not always possible, so they encourage you to plan ahead by selling extra weight online.

What is not allowed on Ethiopian Airlines? ›

Explosive, munitions fireworks and flares. Flammable liquids and solids such as lighter or heating fuels, matches, paints, thinners, fire-lighters. Oxidizing materials such as bleaching powder, and peroxides. Poisons and infectious substances such as insecticides, weed-killers and live virus materials.

Depending on the requirements of airport authorities, you will need to present a mobile boarding pass, a paper boarding pass printed out by you or a paper boarding pass picked up from the check-in desk.

Boarding Pass

Passengers are requested to carry a print out of their boarding card once they have completed their mobile Check-in. The boarding pass can also be obtained from one of the IndiGo counters at the airport. However, it is recommended to take the print in advance to skip the queue.